Phyllis Ndlovu has built her own therapy and consulting business after years of practicing as a clinical psychologist.
“Ultimately, my initial leadership mistakes have become a source of experiential learning for others.”
Can you tell us a bit about yourself and where you’re from?
I was born and raised in Soweto. I’m a daughter, sibling, and a mom. When I’m not all those things, I’m a clinical psychologist running Kisima Psychological Services.
What inspired you to pursue your current career path, and what was your major breakthrough?
Around 2010, I began exploring executive coaching. In 2017, I discovered the precision of neuroscience in coaching. Clients could achieve transformative results without endless sessions — that was a game changer.
What challenges have you faced and how did you overcome them?
Transitioning into leadership was tough. I quickly realised that what made me a good psychologist didn’t make me a good leader. I made mistakes, sought training, and received humbling feedback. Those early missteps are now case studies I use when facilitating leadership sessions.
What drives you to keep pursuing excellence?
I’m motivated to bring neuroscience-based content to improve leadership. I integrate Neurology, Psychology, and Physiology to help leaders operate at their best.
Any advice for young or aspiring professionals?
Find your “why” early. Stay purposeful and open to adapting your skills — many roles are becoming automated. Be present in your career and avoid entitlement.
How do you maintain work-life balance?
I’m intentional about rest and reflection. I protect my space during downtime, spending it with close family and friends. As an introvert, small gatherings energise me. I also live by Thebe Ikalefeng’s advice: Do work that matters, not only work that makes money.
What are the key lessons you’ve learned?
First, client rejection isn’t personal — it’s about alignment. Second, neural energy is limited, so I use mine wisely. Third, resilience helps me bounce back and also bounce forward to a higher level of functioning.
What’s a standout moment in your career?
Completing my PhD in neuroscience and leadership. The findings continue to influence my work and purpose.
What investment do you wish you’d made earlier?
A: I wish I had started saving R100 a month at 25 — I’d be a millionaire by now! But it’s never too late, and I’m on track.