Joburg continues to engage customers

Pictures 094
Here to Help! A team of experts will be providing a personalized service to customers for the City of Johannesburg’s Revenue Shared Services Department’s Open Day Campaign in Regions D and F, which will take place on 16 November 2013 from 9am to 3pm at the following venues:

Region D:

Noordgesig Community Centre, 10 Noordgesig Street, Noordgesig.

Region F

Queen Modjadji Hall, cnr Rosettenville and Marlborough Roads, Wemmer Pan.

According to City Spokesperson, Kgamanyane Maphologela, no two regions are identical. Each area has a unique profile and for this open day the focus for Region F will be query resolution; while region D will aim to register qualifying customers for various rebate options such as Pensioner Rates Rebates and the City’s Expanded Social Package.

“However, all services will be available to customers at both venues. On the day, expert agents from City Power, Johannesburg Water, Rates and Taxes, Finance and more will be on hand to sort out all account related queries, with the hope of immediate resolution,” said Mr. Maphologela.

The City continues to roll-out its Open Day strategy and believes that it is yielding positive results and the first-hand experience of speaking directly to aggrieved customers has given the City invaluable insights into customer expectations.

Customers are reminded to bring along the following documentation:

For General Account Queries:

Municipal Account or Account Number

Reference Number

For Pensioner Rebate Application:

Certified copy of your South African ID

Certified copy of your Pension card

Proof of income

Bank statement

Proof of ownership of the property

For Expanded social Package Applications:

Certified copy of South African ID

Proof of income

Copy of bank statement

For Refunds

Copy of letter from transferring attorney

Certified copy of ID if property in both husband and wife’s names both certified copies

Banking details

For Clearances

Certified copy of seller’s ID

Certified copy of buyer’s ID

Copy of Deed

If company, the registration document

If Trust the trust deed

Issued by: Kgamanyane Maphologela, Customer, Communications, Group Finance

Leave a Reply

Your email address will not be published.