Here to Help! A team of experts will be providing a personalized service to customers for the City of Johannesburg’s Revenue Shared Services Department’s Open Day Campaign in Regions D and F, which will take place on 16 November 2013 from 9am to 3pm at the following venues:
Noordgesig Community Centre, 10 Noordgesig Street, Noordgesig.
Queen Modjadji Hall, cnr Rosettenville and Marlborough Roads, Wemmer Pan.
According to City Spokesperson, Kgamanyane Maphologela, no two regions are identical. Each area has a unique profile and for this open day the focus for Region F will be query resolution; while region D will aim to register qualifying customers for various rebate options such as Pensioner Rates Rebates and the City’s Expanded Social Package.
“However, all services will be available to customers at both venues. On the day, expert agents from City Power, Johannesburg Water, Rates and Taxes, Finance and more will be on hand to sort out all account related queries, with the hope of immediate resolution,” said Mr. Maphologela.
The City continues to roll-out its Open Day strategy and believes that it is yielding positive results and the first-hand experience of speaking directly to aggrieved customers has given the City invaluable insights into customer expectations.
Customers are reminded to bring along the following documentation:
For General Account Queries:
Municipal Account or Account Number
For Pensioner Rebate Application:
Certified copy of your South African ID
Certified copy of your Pension card
Proof of income
Proof of ownership of the property
For Expanded social Package Applications:
Certified copy of South African ID
Proof of income
Copy of bank statement
Copy of letter from transferring attorney
Certified copy of ID if property in both husband and wife’s names both certified copies
Certified copy of seller’s ID
Certified copy of buyer’s ID
Copy of Deed
If company, the registration document
If Trust the trust deed
Issued by: Kgamanyane Maphologela, Customer, Communications, Group Finance